Privacy statement Zoof Wheelchairs B.V. 

In this privacy statement you can read all about the way we at Zoof Wheelchairs B.V. collect your personal details and how we handle them. We explain how and where your information is stored and for what purposes. Furthermore, all of your rights with regard to your information and how you can use them can be found here.

This privacy statement is subject to change in the event of changes in legislation.

Personal data processed by us 

At Zoof Wheelchairs B.V. we process personal details because you make use of our services and/or because you provide these to us yourself.

We process the following personal data:

• First name and surname;
• Address data;
• Telephone number;
• Email address;
• IP address;
• Other personal data that you actively provide on our website, in correspondence or by telephone;
• Data about your activities on our website.

 

When you place an order, only necessary data is requested. This information is used to send the order to you. You can choose to save the information in order to speed up the checkout process for future purchases. You also have the option to sign up for the newsletter or for exclusive offers. Finally, the Zoof Wheelchairs B.V. website collects your data to improve the website. This happens with Google Analytics, this data is anonymous and not linked to your personal information. Think of information like the duration of your website visit or the pages you visit a lot. 

Your data will only be processed with your express consent or for the execution of the agreements entered into, or because processing is necessary to enable the delivery of your order.

Purpose of personal data

The above shows why we process your personal details at Zoof Wheelchairs B.V.

Below is a list of the goals:

• Processing your payment;
• Sending our newsletter or exclusive offers;
• Telephone contact or e-mail if this is necessary for us to carry out our services;
• Provide information on changes to our products or services;
• To allow you to save information for future orders;
• To deliver goods and services to you;
• To analyse your behaviour on our website in order to improve the website and tailor the offer to your preferences.

 

Storage period

At Zoof Wheelchairs B.V. your details will be kept for a longer period of time, but never longer than is necessary to realise the goals for which your details were collected. 

The data for sending newsletters and offers is stored indefinitely. You can unsubscribe whenever you want by using the link in the newsletters.

The data that we store to process your payment has a retention period. After 5 years of customer inactivity, your personal data will be deleted.

The data collected by Google Analytics on our website is anonymous and not linked to you. The data is stored indefinitely within Google Analytics.

 

Cookies or similar technologies 

Zoof Wheelchairs B.V. only uses technical and functional cookies. Supplemented with analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you visit our website for the first time. The cookies we use are necessary for the technical operation of the website and for your convenience. They ensure that the website works properly and remember, for example, your preferences. They also enable us to optimise our website. You can unsubscribe from cookies by configuring your internet browser in such a way that it no longer saves any cookies. You can also delete all previously stored information via your browser settings. 

 

Your rights

You have the right to request your information, stored and saved at Zoof Wheelchairs B.V. at any time. You can do this by sending an email or contacting Zoof Wheelchairs B.V. by telephone. You will receive an overview of your information. Is your information incorrect or has it changed? You have the right to have this corrected.

Do you no longer wish your details to be registered with Zoof Wheelchairs B.V.? Then you have the right to erase your personal information. In case you need the information stored at Zoof Wheelchairs B.V. in case you switch to another party or service, you have the right to transfer. In this case, we are required to transfer all of your details to the other party.

Do you not want Zoof Wheelchairs B.V. to use your personal details? Then you have the right to stop the use of your personal details. You can make use of these rights by sending a copy of your identity document to info@go-zoof.com, in which the passport photo, the numbers at the bottom of the passport, identity number and BSN are made unreadable. We aim to respond within one week.

Do you have questions or comments about data processing? Please send a specified request to info@go-zoof.com and enclose a copy of your identity document in which the passport photo, passport number, identity number and BSN are made illegible. We aim to respond within one week.

You have the right to lodge a complaint with the Personal Data Authority, should you feel that Zoof Wheelchairs B.V. does not handle your details in the right way. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/gebruik-uw-privacyrechten/klacht-melden-bij-de-ap

 

Security of personal data 

Zoof Wheelchairs B.V. takes the protection of your information seriously and therefore takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted publication and unauthorized changes. If you have the impression that your information is not properly secured or if there are indications of misuse, please contact us via info@go-zoof.com.

 

Obligations 

Zoof Wheelchairs B.V. processes personal data based on a legitimate interest, namely a commercial interest. Offering services or products, which are sent to you against payment. Your information will never be sold to third parties.

The data that are required to be provided are those necessary for offering the services or products. Your address, for example, is needed to be able to deliver the products. If these mandatory details are not supplied, Zoof Wheelchairs B.V. cannot offer the concerning service.

We always try to respect your right to privacy as much as possible. Do you still have questions? Please feel free to contact us.