Privacy statement Zoof Wheelchairs B.V.

Within this privacy statement, you will find detailed information on how we, at Zoof Wheelchairs B.V collect and handle your personal details. We explain how and where your information is stored and for what purposes. Furthermore, we outline your rights in relation to your personal information and provide guidance on how you can effectively exercise those rights.

This privacy statement is subject to revision in the event of any changes of legislation

Personal data processed by us

Zoof Wheelchairs B.V processes personal details based on your utilization of our services or your voluntary provision of such information to us.

We process the following personal data:

• First name and surname;
• Address data;
• Telephone number;
• Email address;
• IP address;
• Any additional personal data you actively provided on our website, through correspondence or by telephone;
• Data about your activities on our website.

When placing an order, we only request the essential data needed for order processing. This information is strictly used for the purpose of delivering your order to you. For your convenience, you have the option to save this information to facilitate the checkout process for further purchases. Additionally, you also have the option to subscribe to our newsletter or receive exclusive offers. Moreover, the Zoof Wheelchairs B.V website collects your data for the purpose of improving its overall performance and user experience. This data collection is facilitated through Google Analytics, ensuring that the gathered information remains anonymous and unconnected to personal data. Examples of the collected data include metrics such as the duration of website visits and frequently accessed pages.

Your data will only be processed under specific circumstances: with your specific consent, for the fulfillment of contractual agreements or when processing data is necessary to enable the delivery of your order.

Purpose of personal data

The above explains the purpose behind the processing of your personal data at Zoof Wheelchairs B.V

Here is a list outlining the purpose:

• Processing your payment;
• Sending our newsletter or exclusive offers;
• Telephone contact or e-mail if this is necessary for us to carry out our services;
• Provide information related to changes in our products or services;
• To save your personal information for future orders with us;
• To deliver goods and services to you;
• To analyze your website behavior to enhance our site and customize offers based on your preferences.

Storage period

At Zoof Wheelchairs B.V we retain your information for a duration necessary to achieve the intended purposes of data collection. However, your personal details are never kept longer than required.

Regarding newsletters and offers, the data is stored indefinitely. However, you can unsubscribe at any time using the link provided in the newsletters.

The data stored for your payment procedure has a retention period. After 5 years of customer inactivity, your personal data will be deleted.

Please note that the data collected by Google Analytics on our website remain anonymous and unassociated with your identity. This data is stored indefinitely within Google Analytics.

Cookies or similar technologies

Zoof Wheelchairs B.V. exclusively utilizes technical and functional cookies. Along with analytical cookies that do not infringe on your privacy. A cookie, which is a small text file, is stored on your computer, tablet or smartphone during your initial visit to our website. The cookies we use are essential for the website’s technical functionality and your convenience. They ensure proper website operation and retain your preferences. while also enabling us to optimize our website. To unsubscribe from cookies, you can adjust your internet browser settings to disallow cookies storage or delete previously stored information through your browser settings.

Your rights

At any time, you are entitled to request the information that is stored and saved by Zoof Wheelchairs B.V. You can do so by contacting us by email or telephone. Once the request is made, you will receive an overview with your information. If your information is incorrect or has been changed, you have the right to have this corrected.

If you no longer want your details to be registered with Zoof Wheelchairs B.V, then, you have the right to have your personal information erased. In the event that you require the information stored at Zoof Wheelchairs B.V when switching to another party or service, you have the right to request its transfer. In such a case, we are obligated to transfer all of your details to the other party.

If you do not wish for Zoof Wheelchairs B.V to use your personal details, you have the right to request the cessation of their usage. To exercise these rights, you can send a copy of your identity document to info@go-zoof.com ensuring that, the passport photo, the numbers at the bottom of the passport, the identity number and BSN are illegible. We will get back to you within one week.

Do you have questions or comments about data processing? Please send a specified request to info@go-zoof.com and enclose a copy of your identity document in which the passport photo, passport number, identity number and BSN are illegible. We will get back to you within one week.

You have the right to lodge a complaint with the Personal Data Authority, should you feel that Zoof Wheelchairs B.V. does not handle your details in the right way. You can do this via the following link: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/gebruik-uw-privacyrechten/klacht-melden-bij-de-ap

Security of personal data

Zoof Wheelchairs B.V. prioritizes the security of your information and implements suitable measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized alterations. If you have the impression that your information is not adequately secured or if there are indications of misuse, please reach out to us at: info@go-zoof.com

Obligations

Zoof Wheelchairs B.V. processes personal data based on a legitimate commercial interest Specifically for the purpose of offering services or products that require payment. Your personal information will never be sold to third parties.

The data that we require from you are the necessary details for providing you with the services or products. For instance, your address is needed to ensure the delivery of the products. If you choose not to provide these mandatory details, Zoof Wheelchairs B.V will be unable to offer the relevant service.

We always strive to respect your privacy to the greatest extent possible. Do you still have questions? Please feel free to contact us!